Shipping

Due to the nature of our product, shipping can be quite expensive. We understand how frustrating this can be, so we offer free local delivery, as well as free domestic shipping with code FREESHIPPING on orders over $75. At this time, we do not offer international shipping, but we hope to expand our options in the near future. Most of our shipping and packing materials are reused or recycled. Please Note: With the recent USPS announcement regarding slower delivery times, we may wait to ship orders placed later in the week until the beginning of the following week, especially when weather is a concern. This will ensure that your order will not be damaged via exposure to inclement conditions over the weekend. Thanks for your patience!

Local Delivery

If your shipping address is within Santa Cruz County, use code LOCAL at checkout for free delivery, and we will personally drop off your order at the shipping address listed during checkout. If this code is applied to an order outside the county, the order will be cancelled. No minimum purchase required. Please no P.O. Boxes. If delivery address is within a gated community (i.e. Pasatiempo), please provide gate code.

 

Returns

We understand how hard it can be to try to decipher scents through a computer screen. Unfortunately, due to the handmade nature of our products, we cannot offer refunds or exchanges at this time. If you have any issues with your order, please email us at santacruzcandleco@gmail.com.

Privacy

We will never, ever share or sell information gathered on our site during your shopping experience. If you have any further questions about our privacy policy, please click here or email us at santacruzcandleco@gmail.com.

 

Burn Time

Our 4oz candles burn for approximately 15-20 hours
Our 8oz candles burn for approximately 40-50 hours
Our 12oz layered candles burn for approximately 65-75 hours
Do not burn candles longer than 4 hours at a time.

Jar Recycling

We’re happy to offer a jar recycling program. If you return 10 empty candle jars (lids not necessary) to us at a market, you will receive a 4oz candle of your choice. Thanks for helping us achieve a waste-free community.

 

Why Soy

Soy wax is a wonderful alternative to paraffin wax, a petroleum byproduct and the most common candle wax. Soy wax is a vegan, carbon-neutral, biodegradable, sustainable, renewable resource, and with it we create non-toxic candles with a slower and more even burn.

Wholesale

Although we love interacting directly with customers, we started as a wholesaler and greatly enjoy working alongside other businesses as well. If you’re interested in becoming a stockist, please email us at santacruzcandleco@gmail.com.

 

Bulk Discounts

Are you interested in purchasing candles for a wedding, holiday, shower, event, or corporate gift? Please email us at santacruzcandleco@gmail.com for info on our bulk discounts available for orders over a dozen candles.

Candle Care

Always trim your wick in between each burn to 1/4”. This prevents soot, and allows for a more even burn. Allow the wax to fully melt to the edge of the jar before extinguishing to prevent tunneling, which will reduce burn time. Stop burning your candle when 1/4” of wax remains, otherwise the jar may overheat and break.